Returns & Refunds

 

At Kattlora, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

Returns

• You may request a return within  usually 7, 14, or 30 days of receiving your order.
• To be eligible, the item must be unused, in the original packaging, and in the same condition that you received it.
• Certain items such as personal care products, opened beauty tools, or hygiene-related items may not be returnable for safety reasons.

Refunds

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed back to your original payment method within 5–10 business days.
• Shipping charges are non-refundable. Customers are responsible for the return shipping costs unless the item was defective or incorrect.

Exchanges

• We only replace items if they are defective, damaged, or the wrong product was sent.
• If you need an exchange, please contact us with your order details and we’ll arrange it quickly.

Non-Returnable Items

• Gift cards
• Discounted / final sale items
• Opened or used personal care products

How to Start a Return

To initiate a return, please contact us at:

📧 Email: [Your Email Address]
📍 Address: [Your Business Address]

Include your order number and reason for return in the message. Our support team will guide you through the process.